STUDIO POLICIES
Review all policies and terms under our membership contract including no-show and late cancel fees. Membership contracts can be found in your MINDBODY Account. Log in via our website.
Do not bring valuables to the studio. Mind the Mat does not look after valuable belongings. Some studios have lockers. Do not leave your valuable items unattended at any time, that means during class as well. Leave your valuables at home please.
Please bring your own mat and sealable water bottle. Mind the Mat does not provide any mats, limited props are available for use. Please disinfect any props used before and after class.
Before your first visit, please create an account and sign up online for all classes. We use MindBody Online for all scheduling and payments. Include all contact information (mobile phone number and your main personal email) so that we may reach you in case of an emergency.
Please read your email confirmation after signing up for a class to Policies & Procedures if you are coming to a class.
Arrive 5 to 10 minutes before start time. If you arrive late, we cannot guarantee your spot in class. Doors lock shortly after class starts and you will not be admitted. We are unable to accept walk-ins. Classes are by reservation only. Please register and pay for class before it starts.
Mind the Mat is not responsible for lost or stolen items. Please leave your valuables at home.
Class packages and monthly memberships are non-transferable. You cannot share your package or your monthly unlimited membership with someone else. If you would like to bring another guest, please have that person create their own account and sign the necessary documents.
Class packages are only good for ongoing classes. Workshops or Specialized Series are independent/separate programs and require a separate registration. Fees and descriptions are listed under the Workshops and Specialized Series tab on the website home page.
Sorry, we cannot offer refunds. All sales are final. Studio account credit is offered on a case-by-case basis.
Class reservations must be canceled at least 12 hours in advance. In order to be fair to other clients, or you will be charged that class or assessed an automatic late cancel fee of $10 if you are a member. You will automatically lose your class if you are a package holder or Lite member. Workshops and Specialized Series must be canceled within 24 hours of the start time of the first class in order to receive a studio account credit.
Class packages and monthly unlimited options expire as listed when purchasing. Please keep these dates in mind with your schedule in purchasing the right package for you. We do not offer refunds for any purchases. Studio account credit is granted on a case-by-case basis.
Please note that we may cancel any class due to weather, low enrollment, or emergencies. Please make sure you check the online schedule frequently and that your contact information is up to date including your phone number.
Deluxe Monthly Memberships can now be canceled online. Log in to the browser version of your account (you are not able to cancel via an app) in www.mindthemat.com. Go to MY ACCOUNT. You will find options to cancel your membership. Please note that your membership ends the moment you cancel it and all future scheduled classes will not be available.
No cell phones, heavy perfumes, or food in class, please.
Late Policy: Please arrive at least 5 minutes early for all classes. This allows you to check-in, store belongings, and set up your mat space. Late arrivals will not be admitted. An automatic fee will be charged for Late Cancel (under 4 hours, effective 1/1/2024 this window will be 12 hours) or No-Show.
Wait-List: If you sign up for a wait-list, you are expressing your interest in attending the class up until one hour before start time. You will receive an email or text notification if you have been admitted into the class. Please update your account to allow for notifications. If you do not receive an email but are signed up for notifications please check your junk/trash or promotions box. You can also log into your Mindbody Online account and check to see if you have been admitted. If you no longer feel you could make it to class, please remove your name from the wait-list. Late Cancel or no-show fees may apply.
Parking Update:
At the Del Ray location, two-hour free parking is available on surrounding neighborhood streets.
At the Virginia Square location, there is a metered lot on Fairfax Drive between 10th street and Washington Blvd. There is also free parking in the neighborhoods along N Jackson St and N Kenmore St.
At the Lyon Park location, there is free parking in the covered lot behind the studio.
If you have an injury or medical condition or history of an injury or medical condition, it is your responsibility to inform your physician before starting our classes.
By registering for class you agree to Mind the Mat’s Assumption of Risk and Release of Liability Agreement. To read the full agreement log into your studio account here.
